1.The real color of the item may be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness.
2.Please allow 1-2 cm(0.4-0.7in) error for the measurement data.
We only accept Western Union. Please pay within 7 days of order.
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3-4 business days once your payment is completed.
Free shipping order will be shipped by China airmail. But if order amount more than US$250, we will ship by EMS free shipping which will arrive within 5-10 business days.
Standard Service is China post airmail . It takes about 18-25 business days. Please note that this service is trackable. If you order total price less than $5.00, this service is NOT trackable.
Expedited Service is China post EMS. It takes about 10-15 business days. It’s trackable by your country post office website Or (China EMS website).
The shipping time during Customs or Weather or Holiday Season could be longer than usual time. Please add another 15-20 days as a delay.
We are unable to take any responsibility for any custom delay or tax.
In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
After 4 years successful selling on eBay, we decided to start our nirvana. We are currently specialized in Women’s and Kid’s Fashion. We value each individual customer as well as wholesale customer. Our warehouse is located in Yiwu, the largest small commodities market in China. We offer our customers amazing savings compared to prices offered by traditional retailers for similar or identical products. We provide native-speaking customer service in English, French and Chinese.
We are always striving to offer our customers high product quality, reasonable prices, excellent customer service and a reliable credit standing. If you like our products, please add my shop to your “My Favorites” list.
We maintain high standards of excellence and strive for 100% customer satisfaction! 5 star Positive Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
If you have any problem, please contact with us via email at anytime, we will reply for you asap.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Babyplace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.babyplace.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.